Privacy policy
Pixi is operated by SOfCO. This policy explains how information is handled when you use the Pixi app, website and related account services. Privacy contact: Contact@SOfCO.info.
1. Account and creative information
- Account and sign-in
- Pixi account ID, display name, email when known, linked provider identifiers and verified WhatsApp phone information when you use that method. A code or validated provider sign-in can create an account or open an existing one. Customer sign-in does not require a Pixi password.
- Your content
- Selected photos/videos, written prompts, styles/settings, quotes, creation status, results and library preferences. These support processing, saved work and your chosen downloads or sharing.
- Purchases and coins
- Store/product and transaction identifiers, purchase-verification evidence, coin movements, fulfillment and receipt records. Native payment-card entry is handled by Google Play or Apple; Pixi does not ask for your full card number in its app. Website checkout may use PayPal where available.
- Support and security
- Reports and messages you send, relevant job references, session/rate-limit records and technical/security logs such as timestamps, errors and connection information.
2. Local drafts, upload and processing
A selected photo and unsent draft are prepared on your device until you choose an upload or quote step. Reviewing a quote may upload selected media to Pixi. Creation starts after you confirm the request.
Pixi uses Microsoft Azure, including private Blob storage for media and Cosmos DB for account/service records. Depending on the tool and its configuration, the required input, prompt and settings are processed by Pixi-hosted model services or a selected third-party image/video provider. Supported integrations include Perfect Corp./YouCam, Google Gemini and Prodia; only the configured provider for the selected task receives the information needed for that processing. Service availability can change.
Identity/code delivery can involve the selected Google, Apple, Facebook, Microsoft Entra, Microsoft Azure Communication Services or Meta WhatsApp service where configured. Google Play, Apple or the selected website payment provider processes purchases. Those providers have their own privacy and retention practices. Processing locations depend on the service/provider; this policy does not promise that all information remains in one country. Contact SOfCO for information about the processor used for a particular request or its retention/reuse terms.
3. Optional features and technical information
Where configured and enabled with your notification choices, push updates use an installation identifier, device platform and token linked to the current account. Manage notifications in Pixi and device settings.
Marketing links may carry campaign parameters. Optional acquisition/diagnostic services such as AppsFlyer or Firebase Crashlytics can process relevant app activity and technical information when enabled under release controls and any required disclosure/consent. The reviewed release disables advertising-identifier collection and automatic Firebase Analytics; enabling other telemetry requires corresponding disclosure and choices. This is not a claim that media is used for advertising or model training. Ask SOfCO about the active release/provider practices before submitting content if that affects your decision.
4. Why information is used
Information supports requested tools and storage, authentication, coins/purchases, service reliability, security/abuse prevention and support. Relevant information may be provided to the processors performing those functions or disclosed when required by applicable law. You control the media you select and when you choose to export/share; copies sent to your device or another service are outside Pixi's owned cloud-media cleanup.
5. Access and security
Pixi uses HTTPS/TLS, authenticated account access and ownership checks for private media and account actions. Codes are time-limited and single-use; sensitive actions require fresh verification. Keep codes and private deletion-status receipts confidential. No security measure guarantees that every risk is eliminated.
6. Retention and deletion
Account and library information supports your active use. Retention also depends on unsettled work, support, security, disputes and applicable financial/recordkeeping requirements; no unverified universal retention period is promised.
After a verified deletion request is accepted, new access/spending is blocked. Active jobs and reserved coins must settle before owned private media is removed and account identity anonymized. Relevant code/linking secrets and notification records are cleared or disabled. Required financial and job evidence, support/security records and protective hash-only claims can remain where needed for reconciliation, disputes, fraud prevention or legal obligations. Such evidence may include transaction references and job-processing parameters; deleting the library does not erase every required audit record.
The app attempts to remove owned local drafts on the requesting device. Independent exports, recipient copies and files on other devices are not remotely erased. Deleting Pixi does not close a Google, Apple, Facebook or WhatsApp account. Provider-held data and any backup copies may follow separate retention arrangements; contact SOfCO to request information or coordinated cleanup where available. See account and data deletion. Hiding a creation is not deletion, and deletion is not an automatic refund.
7. Your choices and requests
You can choose what to submit, update the display name, manage available notification preferences, sign out and request deletion. Email Contact@SOfCO.info for access, correction or other privacy requests where applicable. We may ask for proportionate ownership verification. Do not email a password, one-time code, full card number or private media as initial verification.
8. Age and children
Pixi is intended for people aged 13 and over and is not directed to children under 13. Users below the age of legal majority must have a parent/guardian's permission where required. Under-13 users should not create an account or submit personal content. A parent or guardian concerned that a child has supplied information can contact SOfCO.
9. Changes and contact
Updates are published here with a revised effective date and additional notice where required. Operator: SOfCO · Contact@SOfCO.info · sofco.org.